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MLHA Members may post job openings on this page at no charge by emailing Charlotte the posting at [email protected]. Don't forget to include information on how the applicants apply. The posting will remain up for 2 months unless you notify us sooner that the position has been filled.   Click here for non-member pricing.   

Sales & Reservation Agent - Big Sky
Hotel Manager - Big Timber

Dining Room Servers & Event Servers - Big Sky

Sales & Reservation Agent - Big Sky

We are looking for a Sales and Reservation Agent to join our team!

Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities and a breathtaking environment.

Situated on 148 acres in beautiful Big Sky, Montana, LMR was first homesteaded in 1915 and has long been recognized as one of the premiere guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well a restaurant and saloon, pavilion, retail shop, equestrian facilities, and meeting spaces. Listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, a National Geographic Unique Lodge of the World, and voted the #1 Nordic Ski area in North America, LMR offers authentic accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor activities. Combine these attributes with close proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

Position Summary:
Lone Mountain Ranch Sales Agents are order-makers, not order-takers. They are self-motivated, and friendly, always helping guests find the right accommodations to fit their needs. Using their knowledge of the property and our unique experience, they suggest different packages and amenities and ask questions to create individually designed, tailor-made itineraries. The ability to deliver excellent customer service is paramount.

The ideal candidate must have excellent analytical skills and must fully comprehend the travel industry distribution landscape. This includes third party channels, GDS, central reservation systems, and property management systems. Strong verbal and interpersonal skills are imperative as this position will interact remotely with the on-property team, interact frequently with corporate brand representation, and will coach other Sales Agents on strategies and best practices.

Position Duties:
The duties and tasks of this position include, but are not limited to the following:

  • Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by email, live chat, telephone, or through a central reservations system.
  • Utilize Hotel PMS system to book reservations, activities, transportation, and record guest preferences.
  • Maintain knowledge of entire Reservation Procedure
  • Achieve levels of client service at all stages of the process to engender repeat business
  • Operate and engage web site visitors using Live Chat
  • Make the most out of every single genuine “sales inquiry/lead” received and differentiate between good and bad leads so that we maximize revenue and profit
  • To take appropriate opportunities to up-sell and switch-sell to preferred products
  • Know the type of rooms the ranch has as well as their location and layout, including meeting spaces, F&B venues, and public spaces
  • Know all the ranch packages, rates, and amenities
  • Assist with planning and concierge services for guests seeking personalized experiences
  • Identify and record important guest information in the client records such as special dates, preferences, and key relationships
  • Provide customers with brochures and publications containing travel information, such as local attractions, and points of interest
  • Prepare letters of confirmation and promptly process any cancellations and modifications as well as promptly relaying information to the property.
  • Assist in processing advance reservation deposits and billing
  • Assist in implementing plans to capture source data in order to more effectively market to potential guests
  • Provide critical analysis of strategies, room’s statistics, and demand factors
  • Assist in the preparation of training materials, training schedules, and systems training for Sales team members
  • Collect information about areas of interest in order to target more clients in particular seasons
  • Prepare weekly, monthly and quarterly activity reports, including inquiry source tracking, inquiry follow up, and turndown reports
  • Attend weekly sales meetings by conference call to maintain communication of strategies and need periods
  • Office supplies expense is maintained within budget
  • Business travel to the property and other locations as necessary
  • Seek guidance and direction as necessary from the Director of Sales and General Manager

Position Qualifications:

  • Minimum of 3 years of experience as Reservations Sales Agent in the Hospitality industry is required
  • Must have superior people skills and strong communications skills, both verbally and in writing
  • Must be able to work independently in a remote office while maintaining close coordination with on-property sales and reservations team
  • Prior experience working remotely highly preferred
  • Must be able to hold yourself accountable
  • Strong organization and time management skills
  • Excellent troubleshooting and problem-solving ability
  • Above average computer skills (MS Office, Outlook) and proficiency with Hotel PMS systems 

Reports To: This position reports directly to the Director of Sales

Compensation: DOE

Schedule: Full time, 40 hours/week, Weekends Required

If interested, please email your resume to Megan Smith at [email protected].

Posted September 12, 2018
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Hotel General Manager
Big Timber Super 8, a member of the Town Pump Hotel Group

Re-location to Big Timber is not necessarily required.  The option to commute may be considered if the candidate lives within a reasonable commuting distance.

Summary: Provide day-to-day leadership and direction to maximize financial returns, drive development of team members, create and maintain a unique guest experience, execute brand standards and build awareness of both the hotel and Town Pump in the local community.

At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service.  In our efforts to uphold our commitment to excellence, we’re looking for a team leader that demonstrates the following service behaviors:

  • Is comfortable connecting with our guests and leaders throughout the community
  • Helps our guests by thoroughly knowing the hotel and the services offered, as well as knowing the local area
  • Takes ownership of the GM role and plays a leading role in meeting expectations of both the company, the hotel’s employees, and our guests

Please click here for more information on qualifications and essential duties and responsibilities.  

Posted August 20, 2018
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