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MLHA Members may post job openings on this page at no charge by emailing Charlotte the posting at clauerman@montana.com. Don't forget to include information on how the applicants apply. The posting will remain up for 2 months unless you notify us sooner that the position has been filled.   Click here for non-member pricing.  


Retail Operations Manager - Glacier National Park
Dining Room Manager - Glacier National Park

Housekeeping Manager - Glacier National Park

Cook - Glacier National Park

Executive Housekeeper - Big Sky

Event Coordinator - Big Sky

Housekeeping Attendants and Public Attendants - Big Sky
Hotel Guest Service Representative - Big Sky
Housekeeping Inspector - Big Sky


2018 Retail Operations Manager - Glacier National Park Lodges

This is a fast paced position that requires a strong retail background. You will oversee all aspects of our retail locations in Glacier National Park. Retail locations include gift shops, general stores, coffee shops and quick food service general stores. You will also help out where needed in our main office in Columbia Falls. This position must be able to handle a wide array of tasks such as training, merchandising, employee relations, inventory management, data entry and National Park Service compliance audits. Attention to detail must be very good for any candidate interested in this position. You must be extremely flexible during the summer months and willing to work very long hours. You will be spending a large amount of time commuting to our different retail locations and spending some overnights in the park. This is a fun position that allows you to spend your summer working hard but traveling around Glacier National Park. If you like a good challenge and are highly motivated this could be the position for you! This 9-month, seasonal position is not eligible for company housing. 

To apply: visit www.glacierjobs.com 

Responsibilities:

  1. Responsible for coordinating and supporting operation functions of Gift Shop Locations. Maintain flow of communication between Support Staff, Distribution Center and park wide retail employees.
  2. Facilitate communication between Retail Support Staff and Location Management.
  3. Assist the Director, Retail with managing the Retail Department operation, including but not limited to the following:
    1. Monitor sales and labor for all retail operations. Make recommendations and facilitate necessary changes based on current financial information.
    2. Setting up each retail location utilizing strong merchandising skills.
    3. Conducting all end of the season retail inventories.
    4. Helping with all operational concerns on a daily basis
    5. Reviewing NPS Inspections and making sure all corrections are made in the time allotted.
    6. Hiring of all retail staff
    7. Managing the inventory systems including the auto picking process
  4. Oversee hiring and training programs. Develop, implement and maintain new programs to increase retail staff development and growth as well as improving staff motivation. Assist the Gift Shop Managers and Manager, Training and Standards with ensuring that all hospitality standards are being met.
  5. Coordinate and schedule retail functions such as meetings, training sessions, vendor presentations and others as needed.
  6. Provide support to store management during their opening and closing phases.
  7. Works closely with Assistant Warehouse Managers to establish operational priorities for the distribution center operation.
  8. Maintains the integrity of all retail inventory numbers by implementing periodic audits of system counts with an emphasis on high-ticket items. Works with the Director to develop annual loss prevention plans.
  9. Works in cooperation with the buyers to manage product replenishment.
  10. Supervises fulfillment of mail order requests from internet and gift shop locations.
  11. Provides support to store operations. This would include but not limited to providing assistance to stores with setting up and organizing store stock rooms, problem solving store inventory issues, assisting at stores when needed.
  12. Responsible for assisting with all computer work related to the retail operation
    1. Invoices for direct store deliveries.
    2. Return to Vendor Products
    3. Store to store transfers
  13. Making signs to help sell products better in each retail outlet. This includes laminating and cutting to ensure appearance is up to the retail standards.
  14. In conjunction with Director and Manager, Training and Standards, implement and monitor an effective training program for all sales associates.
  15. Provide input on Gift Shop Managers performance and evaluations.
  16. Comply with Glacier’s Environmental Management Systems (Ecologix) and look for ways to improve the impact your job has on the environment.
  17. All other duties as assigned.

Qualifications:

  1. Ability to perform all duties of a Sales Associate, Assistant Manager, Manager with strong coaching and employee development skills.
  2. Should have strong retail management background with proven experience in high volume operations or multi-store responsibilities. Resort or tourist retail experience, merchandising or buying would be a plus.
  3. Capable of fostering an atmosphere of cooperation while directing a diverse seasonal work force at all retail locations.
  4. Ability to visualize and build a strong team concept within all retail locations.
  5. Possess a general knowledge and understanding of retailing souvenirs, gifts, jewelry and other products suitable for sale within Glacier National Park.
  6. Ability to perform duties with a minimum of supervision; excellent attendance and punctuality; proactive approach to managing with strong organizational and time management skills.
  7. Ability to demonstrate a professional approach to developing a management team capable of analyzing sales/labor budgets, POS reports, inventories, staff development and sales techniques with revenue attainment and excellent guest service as the end result.
  8. Ability to effectively interface with guests, location management, retail support staff and employees. Requires excellent written and verbal communication and problem solving skills.
  9. Must be able to pass a serve safe manager certification to ensure all food outlets are operating per health code standards.
  10. Must be able to pass an Off Premise Tips (Certified Alcohol Training) program then pass a Tips Trainer Program.
  11. General office skills; PC-Microsoft Office, Excel, Publisher, PowerPoint.
  12. Must possess a valid driver’s license. 

Authorities:

  1. Monitor regularly revenue/labor budgets for each store and ensure budgeting compliance.
  2. In absence of store manager, discipline employees as needed, within the guidelines of Company policy.
  3. Using current Company disciplinary guidelines and consultation with retail support staff/location management, determine corrective action for store management when concerns arise.
  4. Assist Location Management with input for mid-season and final evaluation of retail managers.
  5. Make decisions regarding inventory balancing based on guest traffic/sales. Contact Director with inventory issues.
  6. Safely operate Company vehicles including passenger vans and sedans; travel park-wide under seasonal weather and traffic conditions.
  7. Address and resolve guest and employee issues at own discretion, in compliance with Xanterra policies and procedures. 

Physical Requirements:

  1. Maintain proper ergonomics when working at a desk/workstation during an eight-hour shift.
  2. Occasionally be able to stand/walk for a minimum eight-hour shift.
  3. When needed lift and carry cartons weighing up to 50 lbs.
  4. Must be able to bend down or kneel to stock product frequently primarily during the seasonal opening and closing phase.

Posted January 10, 2018
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2018 Dining Room Manager - Glacier National Park Lodges

Ensures the highest quality standards of food and beverage service are met for guests, the company, and the National Park Service. A Dining Room Manager is tasked with the operational oversight of their given location and that the operating parameters of their outlets fall within established company guidelines. Daily guest service in a teamwork oriented environment with attention to detail is expected along with frequent lifting, bending, kneeling, and a high volume of movement. Dining Room Managers must also assist in other departments or with other job duties as requested or necessary in line with the overall success of the outlet, location, and company. 

To apply: visit www.glacierjobs.com 

Responsibilities:

  1. Perform all duties toward the goal of providing excellent guest service in an efficient manner.
  2. Develop effective schedules for the FOH Dining Room staff based on levels of business and budgetary guidelines.
  3. Responsible for the scheduling and coordination of all side work for all dining room personnel.
  4. Maintain cleanliness and organization in the Dining Room and Lounge, if applicable, according to established standards of sanitation.
  5. Maintain appearance and uniform standards.
  6. Be on the floor 100% of the time during a meal service period to observe, monitor and follow up on all areas of the Dining Room operation on a daily basis.
  7. Work with the Chef on duty in maintaining high standards of food presentation and sanitation.
  8. Train and develop all FOH Dining Room personnel within defined company standards.
  9. Provide on-going feedback to service personnel concerning all aspects of the Dining Room operation.
  10. Communicate daily with the Food & Beverage Manager concerning all aspects of the Dining Room operation.
  11. Develop and present written evaluations for all Dining Room personnel, periodically, in the How’s It Going (HIG) format.
  12. Maintain a training tracking system for individual FOH Dining Room personnel, recording all necessary training signoffs and workshops.
  13. Assist in controlling food and labor costs by consistent communication with other members of the management team and all food and beverage staff members. Provide appropriate courses of action to correct any issues.
  14. Motivate all staff members to maximize sales by utilizing menu knowledge and suggestive selling techniques.
  15. Interact with guests on an ongoing basis to ensure that service and food quality expectations are being met.
  16. Handle all guest service issues in an immediate and professional manner.
  17. Maintain constant follow-up on Company and departmental standards for food and beverage service.
  18. Ensure that the Dining Room is ready to open 5 minutes prior to the posted opening time and deliver a creative and applicable service briefing.
  19. Monitor and react to situations mentioned on comment cards/unifocus. When applicable, provide written comments on actions taken.
  20. Responsible for the secure handling and balancing of an assigned cash bank.
  21. Follow Company and departmental environmental practices to minimize wasted energy and resources.
  22. Follow Company and departmental safety practices to minimize risk to self and others.
  23. Follow Company and departmental policies and procedures.
  24. Participate in Manager on Duty Program as necessary. 

Qualifications:

  1. Working knowledge of all positions supervised.
  2. Working knowledge of all equipment used within the food and beverage operation.
  3. Knowledgeable of all procedures and policies used within the food and beverage operation and Company.
  4. Ability to creatively problem solve and select appropriate courses of action.
  5. Ability to teach and motivate employees and management team members to accomplish goals.
  6. Ability to organize and prioritize workload and follow-up with specific timelines.
  7. Ability to communicate in a positive, efficient manner and hold individuals accountable for their responsibilities.
  8. Working knowledge of computers including Windows operating systems and Microsoft Office Suite.
  9. Knowledgeable of all menus and item specifications.
  10. Basic knowledge of sanitation procedure for front and back of house employees.
  11. Knowledgeable of Micros Simphony point-of-sale system and server banking.
  12. Ability to effectively communicate with employees, co-workers, and supervisors.
  13. Ability to motivate and foster a positive work environment.
  14. Certification in the TIPS alcohol awareness program is required. Workshops will be provided if not currently certified.

 Physical Requirements:

  1. Must be able to walk and stand for long periods of time.
  2. Must be able to lift and carry up to 40 pounds. Frequent lifting and carrying of supplies, materials, and equipment throughout the day.
  3. Must be able to bend, stretch, and reach for extended periods of time.
  4. Works safely with required chemicals.
  5. Must be able to perform various administrative tasks on a computer for extended periods of time.

Posted January 10, 2018
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2018 Housekeeping Manager - Glacier National Park Lodges

The Housekeeping Manager has oversight of all housekeeping functions on property.

To apply: visit www.glacierjobs.com 

Responsibilities:

  1. To perform all duties towards the goal of maximizing guest service while meeting or exceeding financial goals.
  2. Provide an attractive and clean facility for guests in rooms and all public areas designated as the responsibility of the Lodging Department as trained to the standard. This includes offices and supply closets.
  3. Determine specific work assignments for Room Attendants and other staff according to the staffing guides and occupancy levels. (Scheduling and daily list assignments).
  4. Monitor the progress of housekeeping employees each day: Cleaning to standard, finishing in a timely manner, comfortable with their job, etc.; provide feedback to the employees.
  5. Keep labor budgets for housekeeping employees in line with the budget issued by the Lodging Department. Report the daily and weekly reports accurately.
  6. Make sure all housekeeping employees follow uniform and other standards each workday.
  7. On a timely basis, make sure employees have quality control training as needed. Plan and participate in one-on-one training for the staff members who are new or are not performing to standard. Initiate progressive corrective action; retraining, coaching, discipline, when necessary.
  8. Enforce and comply with the correct use of chemicals and equipment as trained.
  9. Provide timely and accurate HIGs (feedback) of all housekeeping personnel. Solicit input from Rooms Inspectors and Assistant Housekeeping Managers.
  10. Provide accurate linen counts as required. Utilize the Linen Management System correctly.
  11. Utilize the Supply Inventory System correctly, and provide accurate supply inventories when required.
  12. Ensure that some ready-rooms are being reported to the front desk by 10:00 am and steadily throughout the day. All rooms are reported by 4:30 pm regularly.
  13. Comply with and ensure compliance with Lost & Found and key security procedures.
  14. Follow Lodging Department instructions on opening and closing procedures.
  15. Provide timely, weekly work schedules to be approved by Location Management and post at least three (3) days before the start of the new week.
  16. Ensure the maintenance staff at location completes repairs needed in the accommodations. Meet regularly with the Maintenance Manager to discuss issues and manage Out-Of-Orders rooms.
  17. Personal inspection of the facility on a daily basis including guest units and public areas.
  18. Supervise the Rooms Inspector staff with the Assistant, holding effective daily morning meetings, making inspections together, and identifying and providing challenges for those with managerial potential.
  19. Monitor duties of the Assistant Manager.
  20. Monitor and control all furniture and asset movement at the location.
  21. Create and sustain a positive working environment, a sense of pride and teamwork with the staff.
  22. Provide mentoring and development opportunities for Assistant Housekeeping Manager and Rooms Inspectors for future hiring enhancement.
  23. Cooperate with other department heads and the Location Management team.
  24. Provide a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.

Qualifications:

  1. Good organizational skills.
  2. Ability to follow instructions and count accurately.
  3. Ability to make prompt, realistic and fair decisions.
  4. Business communication skills and effective interaction skills. Have the ability to be understood and offer effective mid-level supervision.
  5. Good time management skills. Meet deadlines for reports, supply orders, and inventories.
  6. Knowledge of Housekeeping operations.
  7. Knowledge of Company policies and procedures
  8. A valid driver's license with a good driving record is preferred.
  9. Knowledge of "Right to Know" laws pertaining to housekeeping chemicals. 

Physical Requirements: 

  1. Lifting/carrying up to 50 pounds as needed throughout the day preferred. Frequent lifting and carrying of supplies and linens sporadically throughout the day.
  2. Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
  3. Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
  4. Pushing a hotel cart or cabin cart up to 50-75 pounds as needed.
  5. Working with required chemicals.

Posted January 10, 2018
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2018 Cook - Glacier National Park Lodges

This position assists the restaurant Chef and/or Sous Chef in all basic food preparation, performing cooking functions or prep production. 

To apply: visit www.glacierjobs.com 

Responsibilities:

  1. Perform all duties toward the goal of providing excellent guest service in an efficient manner.
  2. Responsible for prep, set-up, service, clean up, and restocking of cooks line and appropriate prep areas. Including limited warewashing.
  3. Adhere to all sanitation requirements including product rotation, temperature maintenance and record keeping, storage procedures, cooking requirements, and handling techniques.
  4. Maintain all policies and procedures as trained for food preparations.
  5. Ability to complete orders, by the plate or the pan, properly, according to approved menu specs and in a timely manner.
  6. Ability to work from prep and par lists and follow standardized recipes. Commit food specifications to memory.
  7. Develop and maintain positive communication and teamwork with all co-workers and supervisors.
  8. Conducts themselves in a professional manner with the awareness that all actions and communications are within staffs view. Ensure a congenial atmosphere for all.
  9. Maintain appearance and uniform standards.
  10. Work quickly, efficiently, and safely with all kitchen equipment.
  11. Maintain an on-going program of staff training.
  12. Follow Company and departmental environmental practices to minimize wasted energy and resources.
  13. Follow Company and departmental safety practices to minimize risk to self and others.
  14. Follow Company and departmental policies and procedures.

Qualifications:

  1. Knowledge of basic sanitation and kitchen equipment skills.
  2. Comprehending and extending/converting recipes.
  3. Ability to absorb large amounts of information in a short period of time.
  4. Ability to follow directions.

Physical Requirements:

  1. Must be able to stand for long periods of time, approximately 8 hours.
  2. Must be able to walk for long period of time.
  3. Must be able to lift and carry a minimum of 50 pounds.
  4. Must be able to bend, stretch, and reach for extended periods of time.

Posted January 10, 2018
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Summit Hotel and Village Center Executive Housekeeper 

Department:  Summit Hotel Housekeeping
Supervisor:  Summit Hotel General Manager
Status:  Full Time Year Round
Shifts Available:  Varied.  Must be willing to work days, evenings, weekends and holidays.
Wage Information:  Based on experience and performance. 

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping for the Summit Hotel and Village Center. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years’ experience in the housekeeping or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. 

CORE WORK RESPONSIBILITIES

Managing Housekeeping Operations and Budgets

  • Ensures guest room status is communicated to the Summit and Village Center front desks in a timely and efficient manner.
  • Inspects Summit and VC guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Be willing to assist housekeepers in cleaning.
  • Remains on property until all blacked rooms are clean, property management system has updated accurately, and housekeepers have finished with assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms. Enforces the Big Sky Employee Handbook policies and guidelines.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. 

Conducting Human Resources Activities

  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Schedules employees to business demands and tracks employee time and attendance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Ensures employee recognition is taking place on all shifts.
  • Participates in an on-going employee recognition program.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Practices Servant Leadership 

Ensuring Exceptional Customer Service

  • Sets a positive example for Summit and Village Center guest relations.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

Posted January 5, 2018
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Event Coordinator - Big Sky

We are looking for highly organized, motivated and caring applicants that love to take the stress off of brides, businesses, and guests. Please email your cover letter, resume and request an application to Bethany@buckst4.com

Job Summary:
Assist meeting and wedding groups in planning and executing group functions and events. Responsibilities include (but are not limited to) meeting, wedding, and leisure group room arrangements. Serves as on-site contact for groups while in-house, or designates such contact from existing staff. Arranges meeting and catering room setups. Works with hotel and restaurant management to ensure efficient and realistic utilization of property facilities and staff. Requires availability whenever groups are on-property, including evenings and weekends.

Buck's T-4 has a nationally acclaimed restaurant, 72-room hotel, and conference facility. Buck's is located near the Big Sky Ski Resort, between Bozeman Montana and Yellowstone National Park. Buck's T-4 Lodge has a rich history dating back to the 1940's of warm western hospitality and our food has been called uniquely Montanan.  

Accepting Applications until January 15th, 2018.

Posted January 2, 2018
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Housekeeping Attendants and Public Attendants - Big Sky

Whether you are looking for the flexibility of part-time work, or you are seeking full-time year-round work with Benefits, a Housekeeping Attendant or Public Attendant position at Buck's T-4 may be exactly what you are looking for. 

Enjoy full-time, year-round work with benefits!

Buck's T-4 has a nationally acclaimed restaurant, 72-room hotel, and conference facility. Buck's is located near the Big Sky Ski Resort, between Bozeman Montana and Yellowstone National Park. Buck's T-4 Lodge has a rich history dating back to the 1940's of warm western hospitality and our food has been called uniquely Montanan.  

Please contact Bethany at Bethany@buckst4.com to submit your resume and request an application. 

Posted November 20, 2017
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Hotel Guest Service Representative - Big Sky

Do you love meeting new people from all over the world? Are you organized, have good judgement, are you honest and dependable? We are looking for Guest Service Representatives with top notch guest service skills willing to go above and beyond to treat each of our guests individually like she or he is the most important person on property. Our Guest Service Representatives are prepared to give guidance to our guests for directions, local events, and current happenings in Big Sky and the surrounding area.   

Enjoy full-time, year-round work with benefits!

Buck's T-4 has a nationally acclaimed restaurant, 72-room hotel, and conference facility. Buck's is located near the Big Sky Ski Resort, between Bozeman Montana and Yellowstone National Park. Buck's T-4 Lodge has a rich history dating back to the 1940's of warm western hospitality and our food has been called uniquely Montanan. Visit buckst4.com for more information. 

Please contact Bethany at Bethany@buckst4.com to submit your resume and request an application. 

Update November 20, 2017
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 Housekeeping Inspector - Big Sky

We are looking for Housekeeping Inspectors who set a positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance, performance and efficient time management.  This person consistently communicates effectively and courteously with all staff and vendors.   

Enjoy full-time, year-round work with benefits!

Buck's T-4 has a nationally acclaimed restaurant, 72-room hotel, and conference facility. Buck's is located near the Big Sky Ski Resort, between Bozeman Montana and Yellowstone National Park. Buck's T-4 Lodge has a rich history dating back to the 1940's of warm western hospitality and our food has been called uniquely Montanan. 

Please contact Bethany at Bethany@buckst4.com to submit your resume and request an application. 

Updated November 20, 2017
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