Reservations can be made by calling 1-406-544-8130
Reference: MLHA Fall Tourism Conference
Or - click here for direct, online reservation.
Room rates start at: $114/night plus tax.  Room block expires October 7, 2019

Nominate a deserving peer!  

MLHA awards help recognize the efforts of those in the lodging and hospitality industry.  The four awards are: Lodging Person of the Year, Sales & Marketing Person of the Year, Allied Person/Vendor of the Year, and finally Tourism Friend of the Year.  Please nominate a deserving peer before September 30th.   Past recipients are are also listed in the nomination form.  

Want to host our 2020 Fall Tourism Conference & Trade Show?   

Only you - the MLHA members - get to apply and vote for our 2020 location!  Click to button to the left to download the application.  You will present to those in attendance at our annual Membership Meeting, October 23rd, which starts at 8:30am.  Get creative, fun and unique - why do we want to visit your Montana location?  
​2019: Hilton Garden Inn – Missoula
2018: Clarion Inn Copper King Convention Center – Butte
2017: Big Sky Resort
2016: Fairmont Hot Springs Resort
2015: Hilton Garden Inn – Kalispell
2014: Northern Hotel – Billings
2013: Best Western Premier Great Northern Hotel and Holiday Inn Downtown (now DoubleTree) – Helena
2012: Hilton Garden Inn – Missoula
2011: Fairmont Hot Springs Resort
2010: KwaTaqNuk Resort – Polson
2009: Crowne Plaza – Billings 

Monday, October 21

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How to Win the Customer
BB Webb
Learn why your company culture and brand are much more than your website, business cards or service offerings. Culture and brand permeate all you do in your business and can influence prospects to see you as the only one who understands what they need! Discover how a clearly defined company culture and brand connects to prospects emotionally, confirms your credibility, differentiates your customer service and motivates your prospects to buy from you again and again!



Key Talking Points Include:
  • Learn How to Leverage Your Brand through the Way You Dress, Speak and Listen.
  • A Look at Your Culture:  ‘The Way You do ANYTHING is the Way You do Everything!’
  • Consultative Sales: How Adding Value Keeps Customers Returning.
  • How to Develop Winning Tools to Create Raving Fan Clients!​
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Safety, Security, and Liability in Hotels
Tyra Hilliard, PhD, Esq, CMP
Hotels have a duty to exercise reasonable care for the safety and security of guests.  But what is “reasonable” is constantly under scrutiny from a legal perspective.  Safety and security issues result in liability concerns for hotels in three main areas: premises liability (slip and fall, defects in equipment and premises), vicarious liability (liability for acts and omissions of employees), and dram shop liability (alcohol-related issues).  In this interactive session, we’ll discuss some real cases that have occurred in hotels, in your jurisdiction and throughout the U.S., learning from the situations and mistakes of others in the hotel industry.  We will wrap up with what’s new on the safety, security, and legal horizon.  Forewarned is forearmed!

  • Develop policies and procedures to ensure that they reflect due care and due diligence toward hotel guests as well as others who may be in the hotel.
  • Implement hiring and training practices to minimize vicarious liability issues for the acts and omissions of employees that may result in liability to the hotel.
  • Mitigate risks and liability that may arise from the violation of state and federal laws include dram shop (alcohol) liability, Americans with Disabilities Act, and more.
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Maximum Capacity - Elevating Your Team’s Effectiveness
​​Dave Meldahl
Great guest experiences and business results occur through the coordinated and inspired efforts of many. Yet, getting “the many” to work together is not always so easy. In fact, teamwork can be hard (that’s why it includes the word “work”!). Because leadership teams generally consist of dedicated and smart people, we take for granted that they will communicate well, that they will trust one another easily, that decisions will be made appropriately and that shared goals will be pursued with vigor from all members. The reality is that truly effective teams don’t just happen; they are developed through intentional efforts that create the capacity for sustained effectiveness amidst the rapid change and increased competition within the lodging and hospitality industry. In such teams, trust is real, conflict is productive, and commitment and accountability are givens. This practical and interactive session will help you understand your team’s strengths and areas for improvement so you can take concrete steps to get your team firing on all cylinders, and ready to embrace the challenges ahead.
​Speakeasy / Gangster Event with our Trade Show

Tuesday, October 22

Breakfast with our Trade Show Friends & Allied Person of the Year
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Randy Dean, MBA
Time Management Tips and Tricks for Busy Professionals
In this popular program on “finding an extra hour of productivity” every day, Randy Dean uses humor and high energy as he goes into many of the most common areas of productivity loss (and possible gain!) afflicting many busy professionals today: managing multiple projects, maintaining “traction” when dealing with tasks and interruptions, managing your e-mails more efficiently, clearing the clutter in your mind for better focus and attention, keeping staff on task, tracking “who owes you what” and getting that information on time, and better managing your calendar and contacts for better time and relationship management. His goal is to help stressed out performers learn several new and immediately useful strategies for finding a few minutes on tasks, activities, and actions you are already doing, leading to at least an extra hour of productivity every day.

Taming the E-mail Beast: Key Strategies for Your Managing E-mail Overload
Every day, managers and professionals are getting buried under a continuing stream of both useful and useless e-mail. Without a system for getting “control of the beast”, professionals spend much of their work (and personal) time spinning wheels and feeling highly unsatisfied. If you would like to get control of your e-mail “beast”, you should attend this program featuring specific tips for Outlook and Gmail users, but applicable to ANY e-mail user. Learn a proven system for taming your e-mail account, with strategies for keeping your inbox efficient and under control by building and administering a personal "e-mail processing system”. Learn how to get rid of all those “quick little” e-mails once and for all, prioritize your most important messages, and mitigate or even eliminate much of that annoying junk and spam. Finally feel on top of your e-mail and related activities, rather than feeling it is on top of you.
Montana Liquor & Gambling Laws
A Great Gatsby Roaring 20s Gala and Awards Banquet​

Wednesday, October 23

Membership Meeting

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